Post-COVID, most Americans would say technology is essential, yet more than half of Minnesotans aged 65 and older still do not have broadband internet. Technology is built into nearly everything we use on a daily basis, yet many older adults are unable to take advantage of its benefits. This isn’t for lack of awareness or interest. They’re willing to learn, but ageism has created barriers to equitable technology resources and education for older adults.

An estimated 63% of U.S. adults 50 and older will be defrauded, harassed, threatened or intimidated online. New technology users haven’t yet learned the most common ways scammers will engage with them to get personal information. Different devices and apps each have their own security options and settings. With every system update, a folder or function may change, or a once familiar app might look different. Providing tips to help identify potential cyber threats and explaining how to adjust security settings for devices and online profiles is critical.

Senior Community Services' Technology Partners Program assists older adults with signing up for affordable internet service. Participants with limited income may also be eligible to receive a donated digital device. Once they have access to technology, ongoing support and coaching helps them become familiar with and learn how to use these tools effectively. Our digital handypersons’ unhurried approach builds relationships with program participants, allowing them to ask as many questions as they need to whenever they arise. Participants are learning to text and email loved ones, set up grocery and prescription deliveries and stream Netflix shows they can talk to their grandchildren about.

Mary, age 82, was referred to Senior Community Services a few years ago by a neighbor after returning home from a hospital stay. She knew she’d need extra help managing a chronic medical condition and applied for the Household and Outdoor Maintenance (HOME) program services for minor home repairs and has been a participant ever since.

Technology resources and education for aging adults is something we all need to get involved with and passionately advocate for so we can bridge the digital divide together. Volunteer to provide one-on-one support and coaching at a senior center. Donate to help fund the purchase of devices for low-income participants. Share this article and, if you’re a professional working with older adults, connect them with these services. Together, we can create technological equality for all.

Deb Taylor is the CEO of Senior Community Services, a local nonprofit with a mission to innovate and deliver services that meet the changing needs of older adults and their caregivers in our community, keeping them healthy, connected and thriving.